A private customer is required to carefully inspect the products immediately upon receipt. The customer has the right, without giving any reasons, to exercise a right of withdrawal within 14 days after delivery of the product in question.
Excluded from this right of revocation are: software or other products of which the seal has been broken, or other personalized products. Business purchases do not qualify for the right of revocation.
Undamaged and original packaging
The customer can only exercise his right of withdrawal if the products are complete, undamaged, unused and returned in their original packaging. The return must be in the possession of B4P no later than the 21st day after delivery of the product in question. The products to be returned must be sufficiently stamped. The risk of shipment and the proof of this lies with the customer.
If the customer has used the right of withdrawal, as mentioned in the previous paragraphs, we will provide a repayment within 45 days.